Request Diagnostic Report

The Diagnostic Report feature enables you to access specific system information on the customer’s PC or Mac.

Diagnostic reports are currently unavailable for sessions launched from a Mac. However, PC users can run diagnostic reports for Mac-using customers.

To run system diagnostic report

1. To view the diagnostics report, select the Diagnostics button from the Viewer.

• To save the report, click the Save As button at the bottom of the Diagnostic Report windowand select either a text or XML file.

• To run the report again, select the Refresh button at the bottom of the Diagnostic Report window.

• Compare or view earlier reports by clicking View Recent Reports button.