Live Remote Assistance Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. How to Get Support You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session. How It Works     Step 1:  Complete the field and click the button to proceed. Step 2:  You are prompted to download a small virus-free plug-in which will connect you to a member of our support team. Step 3:  Your support representative will chat with you online to obtain the details of the problem. Step 4:  With your permission, your support representative can view your screen and share control of your mouse and keyboard. Step 5:  You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. Welcome to online support! Name: Please fill out the field above and click the button to proceed.