Live Remote Assistance Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop to get you on your way to a solution. How It Works Step 1:  Once you are on the phone with a member of our support team, you will be directed to this page to initiate the screen-sharing session. Enter your name, company name, and unique connection code that your support agent will provide. You will then review the terms and conditions. Once you have read and accepted the terms and conditions, you will then initiate the screen-sharing session. Step 2:  You will be prompted to download a small virus-free plug-in. Step 3:  With your permission, your support agent will view your screen and provide guidance with drawing tools. You will be in full control of your computer at all times. You can end the screen sharing-session at any time. Please fill in the fields below, read the Wells Fargo Hold Harmless Agreement, and press "Accept" to proceed. Your Name: Company Name: Type the code you received from your agent: Terms and Conditions Web Collaboration Hold Harmless Agreement The undersigned (hereinafter referred to as "you" or "your") has requested that Wells Fargo Bank, N.A. (hereinafter referred to as "Wells Fargo") remotely connect to your computer systems via the Internet to assist with resolving a question or issue. Due to the urgency of your request, Wells Fargo has agreed to attempt to assist you by allowing a member of the Wells Fargo support team to view your desktop subject to your execution of this Web Collaboration Hold Harmless Agreement (this "Agreement"). You hereby expressly grant Wells Fargo permission to remotely connect to your computer systems and to record the screen activity during the Web Collaboration session. In order to assist you, Wells Fargo's Technical Consulting Agent will have access to your desktop. As a result, Wells Fargo recommends that you minimize/close any applications and data not associated with Wells Fargo Treasury Services products. By clicking on the button provided, you acknowledge that Wells Fargo has advised you of this and you will hold Wells Fargo harmless of any confidential, non-Wells Fargo Connection data that may be seen or recorded as result of this on-line collaborative assistance. In consideration of Wells Fargo performing the requested services, you hereby waive and release any and all claims you may have or will ever have against Wells Fargo and its employees, agents, affiliates, officers, and directors relating to or arising out of any damage or loss of any nature whatsoever that results, directly or indirectly, from Wells Fargo remotely connecting to your computer systems as requested by you in this Agreement, as well as the recording of the sessions, including, without limitation, loss of data and damage to your computer hardware, software and/or any related systems. You agree to defend, indemnify, save and hold harmless, Wells Fargo and its officers, directors, agents, affiliates, and employees from any and all third party claims, demands, liabilities, costs or expenses, including reasonable attorney fees arising from or in any way relating to or arising out of any damage or loss of any nature whatsoever that results, directly or indirectly, from Wells Fargo remotely connecting to your computer systems and/or recording the sessions as requested by you herein. This Agreement will be governed by the laws of the State of Minnesota without reference to principles of conflict of laws. YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND BY CLICKING THE "ACCEPT" BUTTON, YOU ACCEPT ITS TERMS AND CONDITIONS. THIS AGREEMENT MAY ONLY BE AMENDED BY A WRITTEN AGREEMENT SIGNED BY AUTHORIZED REPRESENTATIVES OF BOTH PARTIES.PRESS THE "ACCEPT" BUTTON TO ACCEPT THE TERMS AND CONDITIONS OF THIS AGREEMENT AS SET FORTH ABOVE. PRESS THE "REJECT" BUTTON TO REJECT THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU REJECT THIS AGREEMENT, THIS WINDOW WILL CLOSE.