Easy, effective tools to support people and technology
Security & Technology
Our IT services platform is designed for maximum security and reliability.
Your company and your clients depend upon you to keep critical systems secure and running around the clock. GoToAssist is here to help you maintain the highest industry standards in security and performance.
GoToAssist users can rest assured that all their data – and their customers' data – is safe.
Built for Maximum IT Management Security
All GoToAssist data is fully encrypted end-to-end using Secure Socket Layer (SSL) and government-approved 128-bit Advanced Encryption Standard (AES) encryption combined with RSA public/private key encryption. Our tiered server architecture stores all data two tiers away from the Internet. Access is through a mediating application server.
End-to-end authentication is accomplished using the Secure Remote Password (SRP) protocol. SRP is resilient against a wide variety of attacks, including both passive eavesdropping and active password cracking.
Performance You Can Count On
With multiple data centers distributed around the globe, the Citrix service architecture is designed for optimal performance and reliability. GoToAssist is provided through industry-standard, high-capacity servers and network equipment with the latest security patches in place. Redundant switches and routers are built into the architecture to ensure that there is never one single point of failure. Clustered servers and backup system guarantee a seamless flow of applications processes. For optimal performance, the GoToAssist broker load balances client/server sessions across geographically distributed communication servers.
An Industry Leader
Citrix is the global market leader and most trusted name in on-demand remote support and online access. Our customers include 100 percent of the Fortune 100, the world's largest Internet companies and 99 percent of the Fortune Global 500, as well as hundreds of thousands of small businesses and individuals.