Educational and Product-Related Resources
Read remote support white papers or view a webinar.
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Webinar and Events Calendar or register to watch a previously recorded webinar.
Why Chat Matters to Your Support CenterGuest Speakers: John Ragsdale, VP of Research, TSIA; Judy Benda, Director of Client Services, LongView Systems
The Cult of the Customer – Turn Satisfied Customers into Customer Evangelists Guest Speaker: Shep Hyken, CSP, Shepard Presentations, LLC
2011 State of the Industry: People, Process and Technology Issues in Customer Support Guest Speaker: Rich Gallagher, Founder, Point of Contact Group
Customer Loyalty: How to Earn It, How to Keep It Guest Speaker: Jill Griffin, Author, Customer Loyalty
The Perfect Storm – Drive Customer Satisfaction Up and Costs Down Guest Speaker: Dave Brown, Founder and President, Support Center University
2011 Trends in Collaborative Remote Support Guest Speaker: John Ragsdale, TSIA