Welcome to the GoToAssist Demo Site
Initiating a Support Session via Phone
The Customer's Experience
The Customer's Experience
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Escalate from phone support directly to Screen Sharing. The representative provides the end user with a unique connection key that prompts the Screen Sharing plug-in to download automatically.
Global Support
GoToAssist is available in 15 languages
Joining a BlackBerry Support Session
The Customer's Experience
The Customer's Experience
- The support rep generates a web link and sends it
in an email to the customer's BlackBerry device.
Customer opens email and clicks on the URL link.
- Customer clicks to allow the GoToAssist
remote control session to initiate.
- The customer clicks to start sharing their screen.
- Customer sees a message that they are sharing their screen. Representative can now control the device.
- Representative directly views the smart phone's
screen display and controls it to resolve issues.
- The Representative's controls.
- Chat application records session notes.
Initiating a Web Chat Session
The Customer's Experience
The Customer's Experience
To instantly launch GoToAssist Corporate Web Chat, the customer submits a request via a webform (below). No download necessary.
Customer Service Representatives are online and standing by!
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