Unattended Support

The Unattended Support feature allows you to connect to your customer’s PC without the customer being present. With security in mind, Unattended Support can not be setup without permission from your customer.

The Unattended Support feature is currently unavailable for the Mac users.

Connect to an Unattended Computer

Remove or Block Unattended Support

Change Your Unattended Access Code

Unattended Support Setup

To setup a customer’s computer for Unattended Support

1. Start a session with your customer's computer.
2. Click the Tools menu and select Set Up Unattended Support.
3. A setup prompt appears on your customer’s desktop that only they can approve and requires their Windows password.

4. To authenticate the Unattended Support from your side, enter your GoToAssist Express username and password.

5. Create a nickname for your customer’s computer to make it easy to distinguish from those of your other customers (e.g., Customer John’s Home Computer.)
6. Create and confirm an access code for the unattended computer with at least 6 characters that includes both numbers and letters. Keep this access code in a safe place and keep in mind that you will not be able to access your customer’s PC without it.
7. A confirmation window appears on your customer’s PC when the installation is complete.